Política de envío

Shipping and Delivery Policy

Last Updated: October 6, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking and related terms applicable to purchases made from our online store.

The online store is operated by Dataanalyse v/Nichlas Henschel-Mohrsen.

Please review this policy before placing an order.

1. Shipping Destinations

We currently deliver to eligible destinations throughout Europe.

Shipping availability may vary depending on:

Destination country;
Postal code;
Product availability;
Carrier coverage;
Local delivery restrictions;
Customs requirements; and
Other logistical considerations.

Available delivery options for your order will be displayed during checkout where applicable.

If delivery is not available to a particular destination, you may not be able to complete the applicable delivery option during checkout.

We reserve the right to restrict shipping to certain destinations where delivery is not reasonably or legally available.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude:

Saturdays;
Sundays; and
Public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times may occasionally be longer during periods of high order volume, public holidays or other circumstances affecting order fulfilment.

3. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is generally:

5–7 business days

This estimated delivery period does not normally include the initial order processing period.

Actual delivery times may vary depending on:

Destination;
Available delivery service;
Carrier operations;
Customs processing;
Public holidays;
Weather conditions;
Transportation disruptions; and
Other circumstances affecting delivery.

Delivery timeframes are estimates unless expressly stated otherwise.

4. Shipping Methods and Costs

Available shipping methods and any applicable shipping charges will be displayed during checkout where applicable.

Shipping options may vary depending on:

Delivery destination;
Product;
Order characteristics;
Carrier availability;
Delivery restrictions; and
Other logistical factors.

The shipping method and any applicable shipping charge shown and selected during checkout will apply to your order.

We do not guarantee that every shipping option will be available for every order or destination.

5. Shipping Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.

Where available, the shipping confirmation may contain:

Dispatch information;
Carrier information;
Tracking number;
Tracking link; and
Other relevant delivery information.

Please make sure that the email address provided with your order is accurate.

6. Order Tracking

Where tracking is available, you may use the tracking information provided after dispatch to monitor your shipment.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving or has not been dispatched.

If you experience difficulties with your tracking information, please contact us:

Email: support@olbsl.shop

Please include your order number when contacting us.

7. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the information submitted during checkout is correct, including:

Recipient name;
Street address;
Building or apartment information, where applicable;
Postal code;
City;
Country;
Email address; and
Other delivery information requested during checkout.

If you discover an error after placing your order, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the delivery information.

Once an order has been dispatched, we cannot guarantee that changes can be made.

8. Incorrect or Incomplete Delivery Information

If delivery cannot be completed because incorrect or incomplete information was provided, the shipment may:

Be delayed;
Be held by the carrier;
Require additional delivery arrangements; or
Be returned.

Where permitted by applicable law, reasonable additional costs directly resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility.

Please contact us promptly if you identify an error in your delivery information.

9. Delivery Attempts

Delivery procedures vary depending on the carrier and destination.

If a delivery attempt is unsuccessful, the carrier may:

Attempt delivery again;
Provide delivery instructions;
Contact the recipient;
Make the parcel available at a collection point; or
Return the parcel.

Please follow any instructions provided by the applicable delivery provider.

If a parcel is returned after unsuccessful delivery attempts, please contact us so that we can review the available options.

10. Delivery Delays

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delays may occur because of circumstances such as:

Carrier congestion;
Customs processing;
Public holidays;
Severe weather;
Transportation interruptions;
High shipping volumes;
Incorrect or incomplete delivery information;
Local delivery restrictions; or
Other circumstances outside our reasonable control.

If your estimated delivery period has passed, please check the available tracking information first.

If there has been no meaningful tracking update for an extended period, contact us at:

Email: support@olbsl.shop

Please provide your order number so that we can review the available shipping information.

Mandatory consumer rights relating to delayed delivery remain unaffected.

11. Lost Shipments

If you believe your shipment may be lost, please first:

Review the available tracking information;
Confirm that the delivery address is correct;
Check whether another person at the delivery address accepted the parcel;
Check any designated delivery or collection area; and
Review any notice provided by the carrier.

If the parcel still cannot be located, please contact us.

Please provide your:

Full name;
Order number;
Delivery address; and
Available tracking information.

We will review the available information and, where appropriate, work with the relevant delivery provider.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.

12. Damaged Shipments

Please inspect your order as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact us promptly.

Where reasonably possible, please provide:

Your order number;
A description of the issue;
Photographs of the product;
Photographs of the packaging;
A photograph of the shipping label; and
A video showing the issue where relevant.

Please retain the original packaging until the matter has been reviewed where reasonably possible.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include:

Repair;
Replacement;
Return;
Refund; or
Another appropriate remedy.

13. Incorrect Products

If you receive a product different from the product you ordered, please contact us promptly.

Where reasonably possible, provide:

Your order number;
Photographs of the product received;
A photograph of the shipping label; and
A description of the issue.

We will review the matter and provide appropriate instructions.

Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.

14. Missing Products or Components

If your order arrives with products, accessories or components missing, please contact us.

Please provide, where reasonably possible:

Your order number;
A description of the missing item;
Photographs of the products received;
Photographs of the packaging; and
A photograph of the shipping label.

We will review the information and provide an appropriate solution.

15. Customs, VAT and Import Charges

Orders shipped across national borders may be subject to:

VAT;
Customs duties;
Import taxes;
Customs clearance charges; or
Other charges imposed by relevant authorities.

Where applicable taxes or charges are included in the amount payable at checkout, this will be indicated where reasonably possible.

Where additional charges are not included, they may be the customer's responsibility where permitted by applicable law.

Customs processing may also affect delivery times.

Customs procedures, processing times and independently imposed government charges are outside our direct control.

16. Delivery Restrictions

Certain products or destinations may be subject to shipping restrictions because of:

Destination country;
Product type;
Carrier requirements;
Customs regulations;
Safety requirements;
Local restrictions; or
Applicable law.

If we determine after an order has been placed that a product cannot reasonably or legally be delivered to the selected destination, we will contact you.

Where appropriate, the affected item or order may be cancelled and any amount already paid for the cancelled item will be refunded in accordance with applicable law.

17. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

Where this occurs:

Products may arrive on different dates;
Separate tracking information may be provided; and
Different delivery providers may be used.

Receiving one parcel does not necessarily mean that all products in a multi-parcel order should have arrived at the same time.

Please review the available tracking information for each shipment.

18. Refused or Unclaimed Shipments

Refusing delivery or failing to collect a shipment does not necessarily constitute a valid exercise of a statutory withdrawal right.

If you wish to withdraw from a purchase, please contact us and follow the procedure described in our Return and Refund Policy.

Where permitted by applicable law, additional reasonable costs resulting directly from incorrect delivery information, an unjustified refusal or failure to collect a shipment may be the customer's responsibility.

Mandatory consumer rights remain unaffected.

19. Returns

Returns are governed by our Return and Refund Policy.

Please contact us before returning any product:

Email: support@olbsl.shop

After reviewing your request, we will provide or confirm the applicable return instructions and return address.

Please do not send a return to our registered business address unless we specifically confirm that address for your return.

20. Changes to Shipping Arrangements

Shipping methods, delivery providers, service areas and other logistical arrangements may change from time to time.

The shipping options currently available for your specific order will be displayed during checkout where applicable.

Any changes to our general shipping arrangements will not remove mandatory rights that have already arisen in relation to an existing order.

21. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or waive any mandatory consumer rights available under applicable law.

Where mandatory applicable law provides greater rights concerning delivery, delays, lost shipments, damaged goods or non-conforming products, those legal requirements will apply.